"Airport Pick-Up" FAQ'S

Q. Are your shuttles non smoking ? Air conditioned ?
All of our cars are non smoking and air conditioned & meet all the safety requirements of the French Ministry of Transportation.
 

Q. What is your toll-free number ? Why do I have to call when I arrive ?
 You must call when you arrive so that we can send you the first driver available.
The number is useful especially if you are held up with luggage problems : just give us a call and we will ask your driver to wait for you a bit longer.

Q. How do I call from the Airport ?
You can call from any public phone at the airport, no cards or coins are required, just pick up the receiver and dial
Airport pick-up (N) tel 0800 10 12 27

Q. What happens if my arriving flight is delayed ?
"AIRPORT PICK-UP" follows  your flight on the internet so we are know wwhen your flight is late . So don't worry we will have a driver for you at the airport, just  please make sure you call the toll free number when you arrive. However, if your flight arrives late, after our normal working hours, that is after 8 pm, go directly to the the pre arranged meeting spot. We will try to ( but cannot guarantee) to have a driver to pick you up there ( Remember you may be charged 20% more for an arrival after normal operating hours).

Q. Where do I find the "Airport Pick-Up"  van when I arrive at the airport ?
Please do not forget to call our toll free number from any phone booth (or in case of private transfers look for a sign with your name on it at the custom exit ) at the airport when your arrive in baggage claim ( no cards or change required ) 

CALL: 0800 10 12 27
Airport pick-up spots are the following :

Roissy Charles de Gaulle :
Terminal 1 : Exit 16 on Departure Level
Terminal 2 : Hall A and Hall C : Exit 8
Terminal 2 : Hall B and Hall D : Exit 9
Terminal 2 : Hall E and Hall F : Exit 8 lower level
Terminal 3 : in front of the main exit door

Orly :
Orly Sud : Exit M
Orly Ouest : Exit H

Q. Should I tip the driver ? How much ?
It is up to you whether you want to tip the driver or not. If you are happy with the service he gave you, it is customary to tip between 10-15%.

Q. How many stops does the van make ?
The van will do maximum three stops after your pick up in Paris. When you arrive at CDG or Orly the van generally takes less people and stops maximum twice before you are dropped off. Our dispatchers do their best to get you to your destination in the less possible time.

Q. What airports do you serve ? Do you do train stations ?
We serve Roissy Charles de Gaulle (CDG), Orly (ORY) and Beauvais (BVA) airports, as well as all the parisian train stations.

Q. How far in advance can I change or cancel my reservation ?
Reservations can be changed or cancelled up to 24 hours before transfer with no charge.

Q. At which terminal will the driver drop me off ?
The driver will drop you off at the terminal from which your flight leaves, please give him this information when you are in the car.

Q. Why must I confirm my departure 24 hours before ?
You must confirm your departure at least 24 hours in advance to make sure that all the information concerning flight times, airport and pick-up address are correct.

Q. What are your office hours ? What hours do you operate ?
Our office and our phone lines operate 7 days a week from 7am to 7:30pm. Our vans generally operate between 5am and 8pm.

Q. Do you operate outside Paris ?
Yes we do operate outside Paris,please contact us for details  

Q. How long will it take to get to my hotel ? Or get to the airport ?
Your estimated travel time for Roissy CDG Airport is :  60 >>>> 75 minutes depending on the time of day & traffic
Your estimated travel time for Orly Airport is :  45 >>>> 65 minutes depending on the time of day and traffic

Q. Do your drivers take credit cards ?
Yes, our drivers will accept your VISA in the van.

You've scheduled my departure pick-up time for 3½ hours prior to my flight. Is this sufficient time for an international flight?
For security reasons, most international flights require a 2-hour check-in prior to boarding. Depending on the post code of where you are being picked-up, we have factored this into your transport. Also, please note that Paris is a very old town with a lot of narrow streets and traffic traps that require extra time.

Do you provide car seats for children under 3 and what is the fee?
While we cannot provide car seats, we strongly recommend that parents traveling with children 3 and under bring their own. Paris is a heavy traffic city with a lot of sudden stops and traps and we are concerned for the safety of the child. (Please note that using your own car seat means taking up one adult spot, for which there is a fee.)

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